What specific scenario illustrates figurative unsuitability in customer service?
Answer
Sharing an uncensored transcript of an employee's internal frustration
Friction in customer service demonstrates the dual fitness standard when internal material is shared externally. While a transcript of an employee's internal frustration might be perfectly accurate and factually true (literally correct), its tone and lack of professionalism make it entirely inappropriate for sharing with the affected customer or the public. This situation highlights the failure of figurative fitness because the material, though true, is damaging to professional standards and external relations, contrasting with the functional requirements of internal memos.
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